White Balloon Adventure Cotton Canvas Tote Bag

Shipping policy

Order Processing

• Place your order before 12:00 PM (local time), and we’ll ensure it’s processed on the same business day. Orders placed after 12:00 PM will be processed on the following business day.
• Our standard processing time is between 1-3 business days. During busy periods (like holidays or special sales events), it might take a bit longer to prepare your order, but we’ll do our best to keep things speedy.
• Note: Since this is a business, we do not process or ship orders on weekends or on any public holidays of the week.

Estimated Delivery Times
Shipping Information We deliver products within the United States and worldwide. Not all pieces of jewelry are produced on-demand, and waiting time might vary with location and courier shipping services you select during the checkout process.

•  Within the U.S.: Your package should be delivered in 3-5 business days are the messages you should receive.
• International Orders: The delivery normally ranges from 10 to 20 business days.
• It is important to note that, for some reasons beyond our control such as weather conditions, customs formalities, and other circumstances, the delivery time indicated above may be delayed. If there is a considerable lag in the delivery time, we shall contact you via email or through a phone call.

Shipping Rates
We keep our shipping rates straightforward and budget-friendly:

• Standard Shipping (U.S.): $6.95 flat rate
• International Shipping: $12.98 flat rate
• Free Shipping: Qualify for free shipping by meeting specific order requirements at checkout. It’s our way of saying thanks!

Shipment Confirmation & Tracking
We will immediately notify you of your order shipping through an email that includes the tracking details. This number will help you to track the process of shipment of your parcel. These tracking details usually start updating within 24 hours of shipment, so you should check back after sometime if you don’t find details here.  

Return policy

a. 30-Day Return Period: You have a 30 days from delivery within which you can ask for a return of your item. We do not accept returns and exchanges after this time has elapsed as it is our policy on any of its products.
b. Eligibility:
- Item must be in its original purchase condition - packaging must be unused, unmarked and not defaced in any manner. - Items purchased as part of a set or a multi-item pack must be returned as a whole set. - This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
c. Defective or Incorrect Items:
We accept returns if:

• The item is defective or damaged.
• The item does not match the description on our website.
• You received the incorrect item (wrong size, design, or product).

Return Shipping Costs

• We do not charge any additional fees
• For defective products (This happens when the product is wrong, damaged by the carrier or otherwise), there will be no charge for the customer to return the item.
• In case the customer is not satisfied (this happens when the customer buys the wrong product, the product is not suitable or the customer does not like the item anymore), the customer will bear the actual cost of shipping the goods. Returned.

Exchanges

• If you wish to return to exchange an item because it is a defective or incorrect item, kindly email us at contact@toteaura.com. New replacement items will be forwarded to you at no extra delivery charges if you have complied with the return procedures.
• Note: Each item can only be exchanged once, so double-check your request.