FAQ
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions we receive. If you still have questions, feel free to reach out to us.
1. Ordering & Payment
- What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) & PayPal. - Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 24 hours of placing them. Please contact us immediately at contact@toteaura.com for assistance. After this period, your order will be processed, and changes or cancellations will not be possible.
2. Shipping & Delivery
- How long will it take to receive my order?
Our products are typically shipped within 3-20 business days, depending on your location and selected shipping method. Once shipped, you will receive tracking information via email. - Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times will vary based on your destination. Please see the shipping options at checkout for more details. - How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on our Order Tracking page.
3. Products
- What materials are your products made from?
We prioritize quality and use durable, eco-friendly materials, like Cotton/canvas for our tote bags. You can find detailed material information on each product page. - Can I customize my order?
At this time, we do not offer customization options, but stay tuned for future updates!
4. Returns & Exchanges
- What is your return policy?
We have a 30-day return policy. Products must be returned in their original condition and packaging. For more details, please visit our Refund & Return Policy page. - How do I start a return or exchange?
To initiate a return, please contact us at contact@toteaura.com< with your order number and reason for return. Our team will guide you through the process.
5. General Questions
- What should I do if I receive a defective or wrong item?
If your item arrives defective or incorrect, please contact us at contact@toteaura.com with photos of the issue. We will arrange for a replacement or refund as quickly as possible. - How can I contact customer support?
You can reach us by email at contact@toteaura.com or by phone at +1 (201) 349-8620 during our business hours: Monday to Friday: 9 AM – 5 PM
6. Account & Privacy
- Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping details, and enjoy a faster checkout process in the future. - Is my personal information secure?
Absolutely. We value your privacy and take strong measures to protect your personal data. Please read our Privacy Policy for more details.
Still Have Questions? If you can’t find the answer you’re looking for, don’t hesitate to contact our support team. We’re here to help!
Business Address: 2232 Dell Range Blvd. Suite 245 – 3230 Cheyenne, WY 82009 USA
Phone: +1 (201) 349-8620
Email: contact@toteaura.com
Support Time: 9am-5pm/Monday – Friday (excluding holidays)